This Privacy Policy explains how Math Solutions Tutoring & Consulting ("Math Solutions," "we," "us," or "our") collects, uses, shares, and protects information when you use our website and services. By using our website or services, you agree to this Policy.

1. Information we collect

Account & contact information — name, email address, phone number, and the information you provide when creating an account or contacting us.
Student information — a student's first name, grade level, subjects, and learning notes needed to deliver tutoring. For students under 18, this is provided by a parent or guardian.
Payment information — payments are handled by Stripe. We receive limited details such as the last four digits of a card, card brand, and payment status; we do not collect or store full card numbers.
Scheduling & usage data — bookings, session history, credits, and how you interact with the portal.
Messages & attachments — messages and files exchanged between tutors and clients through the portal (for example, worksheets and documents).
Session recordings — where sessions are recorded, the recording and associated metadata (see Section 6).
Device & analytics data — standard technical data such as IP address, browser type, and pages viewed, collected through cookies and analytics tools.

2. How we use information

to provide, schedule, and deliver tutoring and related services;
to process payments, credits, subscriptions, and enrollments;
to communicate with you about sessions, accounts, and support;
to personalize instruction and track a student's progress;
to operate, maintain, secure, and improve our website and services;
to comply with legal obligations and enforce our Terms.

We do not sell your personal information.

3. Children's privacy

Our services are intended to be purchased and managed by adults, and student accounts for minors are created and controlled by a parent or guardian. We collect information about a student only as needed to provide tutoring, and only with the consent of the parent or guardian, who accepts our Terms on the student's behalf. We do not knowingly collect personal information directly from a child under 13 without verifiable parental consent. A parent or guardian may review, update, or request deletion of their student's information by contacting us. If you believe a child provided us information without parental consent, please contact us and we will delete it.

4. How we share information

We share information only as needed to run our business:

Service providers — such as Stripe (payments), our database and hosting providers, video-conferencing (for online sessions), and email delivery providers, who process information on our behalf under confidentiality obligations.
Analytics providers — such as Google Analytics, to understand and improve site usage.
Legal & safety — when required by law, to respond to legal process, or to protect the rights, safety, and property of our students, staff, or others.
Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Cookies & analytics

We use essential cookies to operate the website and portal, and analytics cookies (including Google Analytics) to measure usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.

6. Session recordings

Sessions may be recorded for quality assurance, instructional review, tutor training, and safety. Recordings are treated as confidential, stored securely, and accessible only to authorized Math Solutions personnel. Participation in a recorded session constitutes consent to the recording; for a minor, the parent/guardian consents on the student's behalf. Contact us before your session if you have questions or concerns about recording.

7. Data retention

We keep personal information for as long as needed to provide our services, comply with our legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete or de-identify it.

8. Security

We use reasonable administrative, technical, and organizational safeguards — including encryption in transit, access controls, and reputable processors such as Stripe — to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your rights & choices

Access & update — you may review and update your account information at any time, or ask us to do so.
Deletion — you may request deletion of your account and associated personal information, subject to records we must retain by law.
Parental rights — a parent or guardian may access, correct, or delete their student's information.
Marketing — you may opt out of promotional emails using the unsubscribe link or by contacting us; we may still send you essential service messages.

To exercise any right, contact us using the details below.

10. Third-party links

Our website may link to third-party sites we do not control. This Policy does not apply to those sites, and we are not responsible for their privacy practices.

11. United States

Our services are operated from the United States and intended for users in the United States. Information is processed and stored in the U.S. and other locations where our service providers operate.

12. Changes to this Policy

We may update this Policy from time to time. Changes take effect when posted here with an updated "Last updated" date. Your continued use of our website or services after changes are posted constitutes acceptance of the revised Policy.

13. Contact us

Questions or requests about your privacy? Contact Math Solutions Tutoring & Consulting at [email protected] or (409) 767-1695, PO Box 1004, China, TX 77613.